0jili Privacy Policy

Last Updated: October 8, 2026
Effective Date: October 8, 2026
Data Controller: 0jili (the "Platform", "We", "Us", "Our")

1. Introduction and Scope

1.1 Purpose of This Policy

This Privacy Policy is designed to inform users of 0jili about the types of personal information we collect, how we use that information, the circumstances under which we may disclose it to third parties, and the measures we take to protect the security of your data. This policy applies to all personal data collected through the 0jili website, mobile applications, customer support channels, and any other services we provide.

1.2 Compliance with Philippine Data Privacy Act

0jili operates in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and all relevant issuances of the National Privacy Commission (NPC) of the Philippines. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all data processing activities. As a data controller, 0jili bears primary responsibility for ensuring that all personal data is processed lawfully, fairly, and in a manner that respects the privacy rights of data subjects.

1.3 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• Personal Data: Any information that can be used to identify an individual, whether directly or indirectly, including but not limited to name, email address, phone number, date of birth, residential address, government-issued identification numbers, IP addresses, device identifiers, financial transaction records, and gaming activity logs.
• Sensitive Personal Information: Personal data that requires heightened protection due to its nature, including but not limited to government-issued identification numbers, financial account details, biometric data, and health information.
• Data Subject: The individual to whom personal data relates (i.e., you, the user).
• Data Controller: The entity that determines the purposes and means of processing personal data (i.e., 0jili).
• Data Processor: Any third-party entity that processes personal data on behalf of the data controller.
• Processing: Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, and deletion.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal data that you voluntarily provide when you register for a 0jili account, complete identity verification, make financial transactions, contact customer support, or participate in promotional campaigns. The categories of information you provide include:

• Account Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued photo identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and selfie photographs for biometric verification.
• Financial Information: Payment method details (GCash account number, bank account information, e-wallet credentials), transaction history, deposit and withdrawal records, and billing addresses.
• Communication Records: Messages sent to customer support via live chat, email, or phone, including the content of your inquiries and our responses.
• Marketing Preferences: Your consent to receive promotional emails, SMS notifications, and push notifications.

2.2 Information We Collect Automatically

When you access the 0jili platform, we automatically collect certain technical and usage data through cookies, web beacons, and similar tracking technologies. This automatically collected information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID, advertising ID), and mobile network information.
• Connection and Location Data: IP address, approximate geographic location (based on IP address), internet service provider, and connection timestamps.
• Usage and Behavioral Data: Pages visited, clickstream data, time spent on each page, referring and exit pages, search queries, games played, bet amounts, win/loss records, session duration, and interaction patterns.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage objects, and tracking pixels used to remember your preferences, authenticate your session, and analyze site performance.

2.3 Information from Third-Party Sources

In certain circumstances, we may receive personal data about you from third-party sources, including:

• Payment Processors: GCash, Maya, and other payment service providers share transaction confirmation data, payment method verification, and anti-fraud indicators.
• Identity Verification Services: Third-party KYC (Know Your Customer) vendors that verify your identity documents and cross-check against government databases and watchlists.
• Affiliate and Marketing Partners: Information about how you were referred to 0jili if you registered through an affiliate link or promotional campaign.
• Fraud Detection Services: Data from anti-fraud databases and credit bureaus used to assess account security and compliance with anti-money laundering regulations.

3. How We Use Your Information

3.1 Purposes of Data Processing

0jili processes your personal data for the following legitimate purposes, all of which are necessary to provide our services, comply with legal obligations, and protect the security of the platform:

• Account Creation and Management: To register your account, verify your identity, authenticate your login sessions, and maintain accurate user records.
• Service Delivery: To process deposits and withdrawals, enable gameplay, calculate winnings, apply bonuses, and deliver the full range of casino and sports betting services.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance via live chat, email, and phone.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, underage gambling, duplicate accounts, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Compliance with Legal Obligations: To comply with PAGCOR licensing requirements, anti-money laundering laws, data privacy regulations, tax reporting obligations, and court orders or government requests.
• Marketing and Promotions: To send you promotional emails, SMS notifications, and push notifications about bonuses, free spins, tournaments, and other offers (only if you have consented to receive marketing communications).
• Platform Improvement and Analytics: To analyze user behavior, identify trends, test new features, optimize game selection, improve website performance, and enhance the user experience.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits, facilitate self-exclusion requests, and provide access to responsible gaming resources.

3.2 Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal data based on the following legal grounds:

• Consent: You have provided explicit, informed, and freely given consent to the processing of your personal data for specific purposes, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including account creation, service delivery, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering directives, and court orders.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, and platform improvement, provided that such interests do not override your fundamental rights and freedoms.

4. How We Share Your Information

4.1 Disclosure to Third-Party Service Providers

0jili engages trusted third-party service providers to perform functions on our behalf. These service providers act as data processors and have access to your personal data only to the extent necessary to perform their designated functions. We require all service providers to implement appropriate technical and organizational measures to protect your data and to process it only in accordance with our instructions. Third-party service providers include:

• Payment Processors: GCash, Maya, bank transfer networks, and other payment gateways that facilitate deposits and withdrawals.
• Identity Verification Services: KYC and AML compliance vendors that verify your identity documents and screen against government watchlists.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other licensed game suppliers that deliver casino games and live dealer experiences.
• Cloud Hosting and Data Storage: Infrastructure providers that host our servers, databases, and backup systems.
• Customer Support Platforms: Live chat, ticketing, and email management systems used to handle customer inquiries.
• Marketing and Analytics Services: Email marketing platforms, SMS providers, and web analytics tools used to deliver promotional content and measure campaign performance.

4.2 Disclosure to Regulatory and Government Authorities

We may disclose your personal data to government agencies, regulatory bodies, and law enforcement authorities when required or permitted by law. Such disclosures may occur in the following circumstances:

• In response to a valid court order, subpoena, or legal process issued by a Philippine court or government agency.
• To comply with PAGCOR reporting requirements, anti-money laundering investigations, or tax audits.
• To assist law enforcement agencies in investigating suspected criminal activity, fraud, or violations of Philippine law.
• To protect the rights, property, or safety of 0jili, our users, or the general public.

4.3 Business Transfers and Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal data may be transferred to the acquiring entity or successor organization. We will notify you via email and provide you with an opportunity to opt out before your data is transferred or becomes subject to a different privacy policy.

4.4 No Sale of Personal Data

0jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Any sharing of data with third parties is limited to the purposes described in this Privacy Policy and is conducted under strict contractual safeguards.

5. Data Retention and Deletion

5.1 Retention Period

0jili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data:

• Account Information: Retained for the duration of your active account and for seven (7) years following account closure to comply with PAGCOR record-keeping requirements and anti-money laundering regulations.
• Transaction Records: Retained for ten (10) years to comply with financial record-keeping and tax reporting obligations.
• Identity Verification Documents: Retained for seven (7) years following account closure as required by anti-money laundering laws.
• Customer Support Communications: Retained for three (3) years to maintain service quality and resolve potential disputes.
• Marketing and Analytics Data: Retained until you withdraw consent or for two (2) years, whichever is earlier.

5.2 Secure Deletion

Upon expiration of the applicable retention period, or upon your written request (subject to legal and regulatory exceptions), we will securely delete or anonymize your personal data using industry-standard data destruction methods to ensure it cannot be reconstructed or recovered.

6. Your Privacy Rights

6.1 Rights Under the Data Privacy Act

As a data subject under Philippine law, you have the following rights with respect to your personal data:

• Right to Be Informed: You have the right to be informed about the collection, use, and disclosure of your personal data, as described in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data we hold about you, including details about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Data Portability: You have the right to request that your personal data be provided in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to Suspend or Withdraw Consent: You have the right to withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal.

6.2 Exercising Your Rights

To exercise any of your privacy rights, please submit a written request to our Data Protection Officer via email at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within fifteen (15) business days and may require identity verification to protect against fraudulent requests.

7. Data Security Measures

7.1 Technical and Organizational Safeguards

0jili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis and is protected by multi-factor authentication, role-based access controls, and regular access audits.
• Network Security: Our systems are protected by firewalls, intrusion detection systems, and regular vulnerability assessments to prevent unauthorized access and cyberattacks.
• Data Minimization: We collect and retain only the personal data necessary to fulfill the specified purposes and delete or anonymize data when it is no longer needed.
• Employee Training: All employees with access to personal data receive regular training on data privacy, security best practices, and compliance with the Data Privacy Act.
• Incident Response: We maintain a data breach response plan to detect, contain, and remediate security incidents, and to notify affected users and the National Privacy Commission within the timeframes required by law.

7.2 Limitations of Security

While we employ robust security measures, no method of electronic transmission or storage is completely secure. Users are responsible for maintaining the confidentiality of their account credentials and for promptly notifying us of any suspected unauthorized access. 0jili is not liable for security breaches resulting from user negligence, third-party attacks beyond our control, or force majeure events.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

0jili uses cookies and similar tracking technologies to enhance your browsing experience, authenticate your session, analyze site traffic, and deliver personalized content. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use the site, including page views, bounce rates, and navigation paths, to improve site performance.
• Functional Cookies: Remember your preferences, such as language selection, currency, and display settings, to provide a customized experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure the effectiveness of marketing campaigns (only with your consent).

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but disabling essential cookies may impair the functionality of the 0jili platform. To learn more about managing cookies, visit your browser's help section.

9. International Data Transfers

Your personal data is primarily stored on servers located within the Philippines. In certain circumstances, we may transfer personal data to third-party service providers located outside the Philippines, such as cloud hosting providers or payment processors operating in other jurisdictions. When we transfer data internationally, we ensure that adequate safeguards are in place, including contractual data protection clauses and compliance with the National Privacy Commission's rules on cross-border data transfers.

10. Children's Privacy

The 0jili platform is not intended for individuals under the age of 21. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a user under 21 years of age, we will immediately delete such data and terminate the account. Parents or guardians who believe a minor has provided personal data to 0jili should contact us immediately at [email protected].

11. Changes to This Privacy Policy

0jili reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email or through a prominent notice on our website at least thirty (30) days before the changes take effect. Your continued use of the 0jili platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Response Time: We will respond to all privacy inquiries within fifteen (15) business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Philippines
• Website: privacy.gov.ph
• Hotline: (+63 2) 8234-2228